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Returns & Exchanges

Returns & Refunds

We guarantee your satisfaction and all products come with a 14 day cooling off period from the time of delivery.

How to end the contract with us (including if you have changed your mind)

Tell us you want to end the contract. To end the contract with us, please let us know by:

Phone 01484 290350 or email us at info@greengroupcollective.co.uk. Please provide your name and order number.

We recommend returning the goods by registered/insured post.  We will not be liable for any loss or damage incurred whilst returns are held by third parties.  Refunds will be made once the items are received by us and a confirmation email will be sent advising the refund amount.  Any postage costs paid or incurred by us in dispatch will not be refunded. 

All returns must be:

  • Unused, unopened and undamaged in any way
  • The goods need to be in the original condition as purchased 

In accordance with European legislation we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for re-sale.

For further information regarding Returns and Refunds please refer to our Terms & Conditions.