Welcome to GreenGroup collective website terms and conditions. By accessing this website and / or placing an order, you agree to be bound by the conditions set out below. If you do not agree to be bound by these conditions you may not use or access this website.
1. These terms
1.1 What these terms cover.
These are the terms and conditions on which we supply goods to you.
1.2 Why you should read them.
You are provided access to this website in accordance with these terms and conditions and any orders placed by you will be governed by these so please read them carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
In registering with us online you confirm that the personal information which you are required to provide as a customer is true, accurate, current and complete. You agree not to impersonate any other person or to use a false name or a name you are not authorised to use. To register you will be required to provide your real name, phone number, delivery address, billing address, email address, payment details and any other information deemed necessary. To register customers must be over 18 and hold a valid credit or debit card issued by one of the banks listed as accepted by us.
2. Information about us and how to contact us
2.1 Who we are.
We are Green Group Collective Limited (from this point forward GreenGroup Collective Limited maybe referred to as: ‘we,’us,’our) a company registered in England and Wales. Our company registration number is 10315387 and our registered office is at 49 Hamilton Square, Birkenhead, Wirral, England CH41 5AR. Our registered VAT number is 251 2475 25.
2.2 How to contact us.
You can contact us by telephoning our customer service team at 01484 290350 or by writing to us at firstname.lastname@example.org or at Unit D, The Dyeworks, Albert Street, Lockwood, Huddersfield, HD1 3QD.
2.3 How we may contact you.
In accordance with new EU legislation, GDPR, (see section for further details),If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails.
When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order.
Our acceptance of your order will take place when we email with a confirmation notification to accept it, at which point a legal binding contract will come into existence between you and us.
3.2 If we cannot accept your order.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we are unable to obtain authorisation for your payment, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Right of refusal.
We reserve the right to withdraw any product from this website at any time and to remove or edit the content of this website. We may refuse to process a transaction or refuse service to anyone at any time at our sole discretion.
3.4 Your order number.
We will assign an order number to your order which will be detailed in your confirmation email. It will help us if you can tell us the order number whenever you contact us about your order.
4. Our products
4.1 Products may vary slightly from their pictures.
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours and textures accurately, we cannot guarantee that a device’s (phone’s, Tablets, IPad’s Etc) display of the colours and textures accurately reflects the colour and texture of the products. Your product may vary slightly from those images. All products are sold in accordance with the product information as detailed on the website. We will take all reasonable care to ensure that these details are correct at all times.
4.2 Product packaging may vary.
The packaging of the product may vary from that shown in images on our website.
5. Our rights to make changes
5.1 Changes to the products.
If changes to the products are made during the time a contract comes into effect, contracts maybe terminated at the discretion of you the customer or GreenGroup Collective the supplier. Any payments made during this period will be refunded provided the contract had not already been satisfied.
5.2 Changes to these terms and conditions.
We may make changes to these terms and conditions, but if we do so we will notify you. The updated terms and conditions shall govern any orders placed by you after the notification of the changes has been sent to you.
6. Providing the products
6.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
6.2 When we will provide the products.
Goods that are in stock will be delivered to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order, unless stated otherwise (pre orders etc). Customers placing orders or delivery outside the UK or to non-mainland locations will be advised by email of the expected delivery date. If goods are out of stock, we will advise by email on the expected delivery date but this may be subject to change.
6.3 We are not responsible for delays outside our control.
If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4 If you are not available when the attempted delivery is made.
All deliveries will take place during normal business hours between Monday and Friday. Delivery is made to ground floors only and delivery to any other floors above or below ground level is to be organised of your own accord. Delivery to a work address is possible but this must be specified at the time of the order and the original purchaser must be available to sign for the delivery. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. All deliveries must be signed for and any damages, incorrect deliveries or missing items must be reported to us within 24 hours of receipt of delivery. It is imperative that you check the goods otherwise the goods will be deemed to have been received in perfect condition on the courier’s manifest and this will negate any claim for loss or damage. Please be aware that not all deliveries have a signed for option. If products are received in a condition not deemed fit for purpose by the purchaser, a claim supported by photographic evidence must be sent to email@example.com within 24 hours of receipt of delivery.
6.5 If you do not re-arrange delivery.
If, after a failed delivery to you, you do not re-arrange delivery or collect the item from a delivery depot, the item will be returned to sender. If we have not been contacted for re delivery within 14 days of receiving the product back, we may end the contract and clause 9.2 will apply. However, if you do contact us for re delivery you may be charged.
6.6 When you become responsible for the goods.
The goods will become your responsibility from the time we deliver the product to the address you gave us.
6.7 When you own goods. You own a product once we have received payment in full.
6.8 Reasons we may suspend the supply of products to you.
We may have to suspend the supply of a product to deal with the following:
Deal with technical problems or make minor technical changes
(b) Update the product to reflect changes in relevant laws and regulatory requirements.
6.9 Your rights if we suspend the supply of products.
We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we must suspend the product we will adjust the order so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it or tell you we are going to suspend it. If a product is suspended for more than 14 days, we may refund any sums you have paid in advance.
7. Your rights to end the contract
7.1 GreenGroup Collective accepts You have a legal entitlement to end your contract with us at any point. However, in doing so you may also sacrifice the benefits given to you under the terms and conditions of GreenGroup Collective. If the product you have purchased is faulty or not as described you may have a legal right to end the contract (or to get the product repaired, replaced, some or all of your money) see clause 10.2;
7.2 Ending the contract because of changes we have proposed. If you are ending a contract for a reason disclosed below. We may offer a refund in full.
The reasons are:
we have told you about an upcoming change to the product or these terms which you do not agree to.
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed.
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control.
(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days.
7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. If you do choose to exercise this right, you must first contact us by email at firstname.lastname@example.org however certain conditions apply. I.e., Product must remain sealed in original packaging, be returned to us is a re saleable condition. Items returned to us will be assessed by our quality team before refund is issued. If the product is not in the adequate condition, we reserve the right to refuse refund.
7.4 When you don’t have the right to change your mind.
You do not have a right to change your mind in respect of:
(a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
- any products which become mixed inseparably with other items after their delivery.
7.5 How long do I have to change my mind?
- Goods must be received to our premises within 14 days from the day of initial delivery to the consumer.
7.6 Ending the contract where we are not at fault and there is no right to change your mind.
The consumer does not always have the right to end a contract or change their mind. In these circumstances we may refuse a refund. A contract is completed once the products have been paid for and the goods have been shipped. If you wish to end the contract before completion you must contact us at email@example.com to inform us of your decision. The contract can be ended at this point, and provided the terms above are met, we will issue a full refund.
8. How to end the contract with us (including if you have changed your mind)
8.1 Tell us you want to end the contract.
To end the contract with us, please let us know by phone or email- 01484 290350- firstname.lastname@example.org. Please note the contract can only be ended once goods have been received to our warehouse and checked by our quality team.
Please provide your name, home address and order number.
8.2 Returning products after ending the contract.
If you wish to end the contract for any reason, please note goods must be received by us as per (8.1), to the following address:
Unit D, The Dyeworks, Albert Street, Lockwood, Huddersfield, HD1 3QD. Any returns should be made in the original, undamaged packaging, and must be unused, unopened and undamaged in any way and in a re-sellable condition within 14 days from the date of delivery. Any returns should be sent by registered post as we will not be liable for any loss or damage incurred whilst returns are held by third parties.
8.3 When we will pay the costs of return.
If an error has been made and the items are not as per your order. Please contact us by phone or email- 01484 290350 –email@example.com.
8.4 How we will refund you.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described in 8.5.
8.5 Deductions from refunds if you are exercising your right to change your mind.
If you are exercising your right to change your mind:
(a) We may reduce your refund due to carriage charges not recovered by ourselves, we may also reduce your refund or refuse refund if our quality team asses the products returned and deem they are not in a suitable condition, as per 8.2. See our Returns page here for information about what handling is acceptable and examples.
- We may offer to refund delivery charges in circumstances we have assessed as deemed adequately feasible and necessary. The maximum refund or the delivery amount will be what you paid on the original order.
8.6 When your refund will be made.
We will make any refunds due to you as soon as possible.
Your refund will be made within 14 days from the day on which we receive the product back from you.
9. Our rights to end the contract
9.1 We may end the contract if you break it.
We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
(b) You do not, within a reasonable time, allow us to deliver the products to you, or if the 3rd party delivery service returns it back to sender and you refused to make a further payment for additional costs.
9.2 You must compensate us if you break the contract.
If we end the contract in the situations set out in clause 9.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur because of your breaking the contract.
10. If there is a problem with the product
10.1 How to tell us about problems.
We are under a legal duty to supply products that are in conformity with this contract. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01484 290350 or email us firstname.lastname@example.org .
10.2 Summary of your legal rights.
We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
- up to 30 days: if your goods are faulty, then you can get an immediate refund.
- up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
- up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
10.3 Your obligation to return rejected products.
If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01484 290350 or email us at email@example.com.
11. Price and payment
11.1 Where to find the price for the product.
The price of the product (which includes VAT) will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product advertised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
11.2 We will pass on changes in the rate of VAT.
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
11.3 What happens if we got the price wrong.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
11.4 Authorisation of payments.
By completing the check-out process you authorise us to transmit information (including updated information) or to obtain information about you from third parties, including but not limited to your debit and credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
11.5 When you must pay and how you must pay.
We accept payment with Visa, Mastercard, Maestro, and other well-known payment methods. You must pay for the products when you complete the check-out process. We will charge your credit or debit card at this point as we do not retain your payment details. In entering your payment details you are confirming that the card being used is yours. All credit and debit cards are subject to validation checks and authorisation by the card issuer. If the card issuer refuses payment or does not for any reason authorise payment we will not be liable for any delay or non-delivery.
11.6 What to do if you think an invoice is wrong.
If you think an invoice is wrong, please contact us promptly to let us know.
12. Our responsibility for loss or damage suffered by you
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We will not be held liable for any loss suffered as a result of any third party procuring access to any data you provide when accessing or ordering from the website, so far as we have fully complied with our obligations under these terms and conditions.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products as summarised at clause 10.2; and for defective products under the Consumer Protection Act 1987.
12.3 We are not liable for business losses.
We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. How we may use your personal information
13.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, promotions and special offers but you may stop receiving this at any time by contacting us on 01484 290350 or email us at firstname.lastname@example.org.
Please see privacy details for General data protection Legulations- compliance with GDPR
13.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
14. Other important terms
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we (acting reasonably) agree to this in writing.
14.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.4 Indemnity. You agree to indemnify, defend and hold us and our officers, directors, employees, agents and suppliers harmless from any and all third party claims, liability, damages and / or costs (including but not limited to legal fees) arising from your use of this website or use by any other person accessing the website using your account and / or personal information.
14.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
14.7 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
14.8 Alternative dispute resolution if you are a consumer. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to [ADR Group or ProMediate (UK) Limited or Small Claims Mediation (UK) Ltd] via their website at [www.adrgroup.co.uk or www.promediate.co.uk or www.small-claims-mediation.co.uk]. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage ] platform.